All Systems Operational

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Welcome to exalate's status page

Uptime over the past 90 days. View historical uptime.
Zendesk Operational
90 days ago
100.0 % uptime
Today
Exalate Console ? Operational
90 days ago
100.0 % uptime
Today
Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
connect.exalate.net (mapper) ? Operational
Hosting platform ? Operational
connect.exalate.cloud ? Operational
90 days ago
100.0 % uptime
Today
Jira Cloud Operational
90 days ago
98.91 % uptime
Today
Synchronisation node Operational
90 days ago
98.91 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Documentation Host ? Operational
90 days ago
100.0 % uptime
Today
Exalate Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
100.0 % uptime
Today
Pivot Documentation Operational
90 days ago
100.0 % uptime
Today
Exalate Support ? Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Exalate for Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Service Now Operational
90 days ago
100.0 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
GitHub Operational
90 days ago
99.79 % uptime
Today
Exalate for GitHub Operational
90 days ago
99.79 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Exalate for SalesForce ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Upgrade Exalate for Salesforce, Github and Zendesk to version 5.11.1 Apr 26, 2024 11:00-16:00 CEST
Scheduled - This upgrade for Salesforce, Github and Zendesk contains bugfix.

Please find more details in the Release notes:
- https://docs.exalate.com/docs/salesforce-version-5111
- https://docs.exalate.com/docs/github-version-5111
- https://docs.exalate.com/docs/zendesk-version-5111
Apr 25, 2024 - 16:21 CEST
Aligning instance versions in production May 2, 2024 13:30-14:30 CEST
We'll be performing a scheduled maintenance during this period.
Posted on Apr 25, 2024 - 09:10 CEST
Past Incidents
Apr 26, 2024
Update of Kubernetes cluster
Completed - The scheduled maintenance has been completed.
Apr 26, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 07:00 CEST
Scheduled - We will do a scheduled maintenance window from 07:00AM CET until 09:00AM CET on the 26th of April.
We will update one of our Kubernetes clusters.

There will only be a brief downtime for your exalate node during the maintenance window. (less than 10 minutes). Not all exalate nodes will be affected.
Apr 17, 09:27 CEST
Apr 25, 2024
Aligning instance versions in production
Completed - The scheduled maintenance has been completed.
Apr 25, 14:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 13:30 CEST
Scheduled - We'll be performing a scheduled maintenance during this period.
Apr 18, 09:06 CEST
Jcloud Nodes Mapper Maintenance Restart
Resolved - Dear customers
We are pleased to confirm that the issue affecting the Exalate Mapper function has been fully resolved. Following the successful system restart and continuous monitoring, we have confirmed that all functionalities are performing optimally without any discrepancies.

We appreciate your patience and understanding throughout this process and are grateful for your continued trust in our services.

Should you need any further assistance or have questions, please feel free to contact our support team.

Warm regards,
The Exalate team
Apr 25, 00:24 CEST
Monitoring - Dear Exalate customers

We are pleased to inform you that the scheduled restart of our Exalate systems on Jira Cloud has been successfully completed. We appreciate your patience and understanding.

Current Status:
Our systems are now fully operational, and all functionalities have been restored. We are actively monitoring the performance to ensure that everything is working as expected and to quickly address any potential issues.

Next Steps:
While we are confident in the stability and enhanced performance following the restart, we will continue to monitor the system closely over the next few days. This is part of our commitment to maintaining the highest standards of service reliability and user experience.

No Action Required:
At this time, there is no further action required on your part. However, we encourage you to report any unusual behavior or issues you encounter, as your feedback is invaluable in helping us maintain and improve our service.

Thank You:
Once again, we thank you for your cooperation and understanding as we continue to enhance our systems. Should you have any questions or require assistance, please feel free to reach out to our support team through the Exalate Support Portal.

Best Regards,
The Exalate Team
Apr 24, 05:32 CEST
Investigating - Hi
In our ongoing efforts to ensure optimal performance and reliability, we are scheduling a restart of our Exalate systems on Jira Cloud. This action is part of our commitment to address and rectify the issues we recently communicated about, specifically related to the Mapper function.

Schedule and Impact:
The restart is scheduled to start in a few minutes. We anticipate a brief downtime during which the Exalate service will not be available. We aim to minimize this disruption and expect to restore full functionality promptly.

Why This Is Necessary:
This scheduled restart is a crucial step in implementing the fixes needed to enhance the stability and performance of Exalate. It will ensure that all recent updates are fully integrated and functioning as intended.

Action Required:
None from your end, the restart of each pod takes in average less than 2 minutes. A brief service pause is expected during said time but all sync events will resume afterwards.

Looking Ahead:
We are committed to continuously improving our service and preventing such issues in the future. Additional updates on our progress and any further actions that might be required on your part will be communicated.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Should you have any questions or need further assistance, please do not hesitate to reach out to our support team via the Exalate Support Portal.

Thank you for your patience and trust in us as we enhance our services.

Best Regards,
The Exalate Team
Apr 23, 21:13 CEST
Apr 24, 2024
Apr 23, 2024
Upgrade Exalate for Salesforce, Github and Zendesk to version 5.11.0
Completed - The scheduled maintenance has been completed.
Apr 23, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:00 CEST
Scheduled - This upgrade for Salesforce, Github and Zendesk contains bugfixes and improvements.

Please find more details in the Release notes:
- https://docs.exalate.com/docs/salesforce-version-5110
- https://docs.exalate.com/docs/github-version-5110
- https://docs.exalate.com/docs/zendesk-version-5110
Apr 22, 18:58 CEST
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

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