Jira Cloud IssueLinks being Removed
Monitoring - We identified the affected instances and provided remediation steps to all affected clients to restore the removed links.
Aug 31, 2025 - 21:00 CEST
Update - All nodes have been moved from the affected version and a workaround to remediate the possible effects on issue links is being investigated.
Aug 29, 2025 - 23:04 CEST
Identified - The issue has been identified and we are performing remediation actions.
Aug 29, 2025 - 18:57 CEST
Investigating - We are investigating a problem where IssueLinks are being removed from Jira cloud tickets. Progress and actions will be notified accordingly, if you encountered this problem please reach us on support portal.
Aug 29, 2025 - 18:18 CEST

About This Site

Welcome to exalate's status page

Uptime over the past 90 days. View historical uptime.
Zendesk Operational
90 days ago
100.0 % uptime
Today
Exalate Console ? Operational
90 days ago
100.0 % uptime
Today
Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
connect.exalate.net (mapper) ? Operational
Hosting platform ? Operational
connect.exalate.cloud ? Operational
90 days ago
100.0 % uptime
Today
Jira Cloud Degraded Performance
90 days ago
100.0 % uptime
Today
Synchronisation node Degraded Performance
90 days ago
100.0 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Documentation Host ? Operational
90 days ago
100.0 % uptime
Today
Exalate Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
100.0 % uptime
Today
Pivot Documentation Operational
90 days ago
100.0 % uptime
Today
Exalate Support ? Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Exalate for Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Service Now Operational
90 days ago
100.0 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
GitHub Operational
90 days ago
100.0 % uptime
Today
Exalate for GitHub Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Exalate for SalesForce ? Operational
90 days ago
100.0 % uptime
Today
Exalate.com website ? Operational
90 days ago
100.0 % uptime
Today
Exalate for Freshdesk in Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
Freshdesk Operational
90 days ago
100.0 % uptime
Today
Exalate for Freshservice in Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
Freshservice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

Unresolved incident: Jira Cloud IssueLinks being Removed.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Aug 28, 2025
Upgrade of Exalate for Jira Cloud to 5.28.0 version
Completed - The scheduled maintenance has been completed.
Aug 28, 14:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 10:00 CEST
Scheduled - This upgrade for Jira Cloud includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/jira-cloud-version-5280

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CEST and 6 PM CEST. During this time, updates will be applied to all customer nodes using the Jira Cloud.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Aug 27, 13:57 CEST
Aug 27, 2025
Upgrade of Exalate for ServiceNow and Azure DevOps to 5.28.0 version
Completed - The scheduled maintenance has been completed.
Aug 27, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 10:00 CEST
Scheduled - This upgrade for ServiceNow and Azure DevOps includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/azure-devops-version-5280
- https://docs.exalate.com/docs/servicenow-version-5280

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CEST and 12 PM CEST. During this time, updates will be applied to all customer nodes using the ServiceNow and Azure DevOps.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Aug 26, 11:17 CEST
Aug 26, 2025
Upgrade of Exalate for Salesforce, Zendesk and Github to 5.28.0 version
Completed - The scheduled maintenance has been completed.
Aug 26, 13:44 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:00 CEST
Scheduled - This upgrade for Salesforce, Zendesk and Github includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/salesforce-version-5280
- https://docs.exalate.com/docs/zendesk-version-5280
- https://docs.exalate.com/docs/github-version-5280

- Maintenance Window: The maintenance is scheduled to take place between 12 PM CEST and 3 PM CEST. During this time, updates will be applied to all customer nodes using the Salesforce, Zendesk and Github.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Aug 25, 17:27 CEST
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

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