Service Under Maintenance

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Welcome to exalate's status page

Uptime over the past 90 days. View historical uptime.
Zendesk Under Maintenance
90 days ago
99.85 % uptime
Today
Exalate Console Under Maintenance
90 days ago
99.85 % uptime
Today
Exalate Cloud Operational
90 days ago
99.85 % uptime
Today
connect.exalate.net (mapper) Operational
Hosting platform Operational
connect.exalate.cloud Operational
90 days ago
99.85 % uptime
Today
Jira Cloud Operational
90 days ago
99.84 % uptime
Today
Synchronisation node Operational
90 days ago
99.84 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Documentation Host Operational
90 days ago
100.0 % uptime
Today
Exalate Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
100.0 % uptime
Today
Pivot Documentation Operational
90 days ago
100.0 % uptime
Today
Exalate Support Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Under Maintenance
90 days ago
99.85 % uptime
Today
Exalate for Azure DevOps Under Maintenance
90 days ago
99.85 % uptime
Today
Service Now Under Maintenance
90 days ago
99.85 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Under Maintenance
90 days ago
99.85 % uptime
Today
GitHub Under Maintenance
90 days ago
99.85 % uptime
Today
Exalate for GitHub Under Maintenance
90 days ago
99.85 % uptime
Today
Salesforce Under Maintenance
90 days ago
99.85 % uptime
Today
Exalate for SalesForce Under Maintenance
90 days ago
99.85 % uptime
Today
Exalate.com website Operational
90 days ago
100.0 % uptime
Today
Exalate for Freshdesk in Exalate Cloud Operational
90 days ago
99.85 % uptime
Today
Freshdesk Operational
90 days ago
99.85 % uptime
Today
Exalate for Freshservice in Exalate Cloud Operational
90 days ago
99.85 % uptime
Today
Freshservice Operational
90 days ago
99.85 % uptime
Today
SyncRoom Operational
90 days ago
99.61 % uptime
Today
Exalate Community Operational
90 days ago
100.0 % uptime
Today
Aida Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 24, 2025

No incidents reported today.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Upgrade of Exalate for JiraCloud, Freshdesk, Freshservice to 5.30.0 version
Completed - The scheduled maintenance has been completed.
Dec 17, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 10:00 CET
Scheduled - This upgrade for JiraCloud, Freshdesk, Freshservice includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://community.exalate.com/t/jira-cloud-version-5-30-0/7594
- https://community.exalate.com/t/freshdesk-version-5-30-1/7593
- https://community.exalate.com/t/freshservice-version-5-30-0/7592

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CET and 6 PM CET. During this time, updates will be applied to all customer nodes using the JiraCloud, Freshdesk, Freshservice.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Dec 16, 17:55 CET
Dec 16, 2025
Upgrade of Exalate for Azure DevOps, Zendesk, ServiceNow, Salesforce, Github to 5.30.0 version
Completed - The scheduled maintenance has been completed.
Dec 16, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 10:00 CET
Scheduled - This upgrade for Azure DevOps, Zendesk, ServiceNow, Salesforce, Github includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://community.exalate.com/t/azure-devops-version-5-30-0/7578
- https://community.exalate.com/t/zendesk-version-5-30-0/7580
- https://community.exalate.com/t/servicenow-version-5-30-0/7579
- https://community.exalate.com/t/salesforce-version-5-30-0/7581
- https://community.exalate.com/t/github-version-5-30-0/7582

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CET and 4 PM CET. During this time, updates will be applied to all customer nodes using the Azure DevOps, Zendesk, ServiceNow, Salesforce, Github.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Dec 15, 20:58 CET
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025
Exalate nodes unrachable
Postmortem - Read details
Dec 22, 05:45 CET
Resolved - All Exalate nodes are stable and working normally.
A post-mortem for the incident will be published in due course.
Dec 13, 05:26 CET
Monitoring - All nodes are back to operational status now.
We continue to monitor the stability closely.
Dec 13, 03:56 CET
Update - Most nodes are back on operational status, a full operational message will be posted once all nodes are back.
Dec 13, 02:51 CET
Update - Most nodes are back on operational status, a full operational message will be posted once all nodes are back.
Dec 13, 00:11 CET
Update - Nodes are being restored now, most nodes are now online, a full operational message will be posted once all nodes are back online.
Dec 12, 21:20 CET
Update - We continue to work on the restoration of the affected nodes.
We will be providing a new update in one hour.
Dec 12, 20:11 CET
Update - We continue to work on the restoration of the affected nodes.
We will be providing a new update in one hour.
Dec 12, 19:12 CET
Update - The recovery process is still ongoing.
We will provide an update within an hour.
Dec 12, 17:58 CET
Identified - We have root caused the issue and the restoration process is underway already.
The next update will be provided in 30mins.
Dec 12, 17:31 CET
Investigating - There is an outage on one of the clusters in Exalate cloud that might affect access to the nodes temporarily. We are currently investigating the issue to ensure that service is restored as soon as possible.

A new update will be provided within 1 hour
Dec 12, 17:15 CET
Dec 12, 2025
Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

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