Update - For those who want to have the full functionality of the bridge app available on their salesforce org, can follow the steps documented at
https://docs.exalate.com/docs/known-issue-salesforce-installation-problems

The security review is still ongoing. Salesforce is in the middle of reworking the way that apps can be submitted, so this can be a reason for slowdown.

Mar 22, 2023 - 10:06 CET
Update - For those attending this incident.

Everything is ready for starting the security review of the package. Salesforce provided us a skip ahead pass, but the (unmodified) package still needs to get a stamp of approval.

Mar 07, 2023 - 07:43 CET
Update - Salesforce cannot fix the problem, and is asking us to resubmit the app.
Jan 20, 2023 - 07:05 CET
Update - We are still pushing Salesforce to take action - but this seems to be much more challenging than expected.

The workaround has been validated in a customer environment - and the plan is to apply it in production.

We'll provide a request type on our support portal for users who would like to apply the workaround.

Jan 15, 2023 - 07:45 CET
Update - A confirmation is received that the salesforce issue will be escalated internally.
The workaround documentation will be ready by COB.

Jan 10, 2023 - 10:05 CET
Update - The request to Salesforce to relink the app is still outstanding, awaiting for replies.
For the workaround, the upgrade path towards the final solution needs to be defined.

Jan 09, 2023 - 09:32 CET
Update - The workaround has been validated and we are now looking at how it can be deployed / requested for.
We are still awaiting reaction from Salesforce.

The next update can be expected later today, and then communication will resume on Monday.

Jan 06, 2023 - 17:03 CET
Update - We are still trying to get this issue be addressed by Salesforce at a higher priority.
Next to that, we are working on a workaround which is being validated atm.
More information will be provided in a next post.

Jan 06, 2023 - 12:53 CET
Update - The issue has been escalated to Salesforce - the support team reported that the request to relink the app is currently being reviewed by the internal team

Salesforce partner team has been engaged to bump the priority.
We can use help to increase the priority - if you can raise a salesforce case, we can make the point that this is not an isolated defect by referring to the case.

If affected by the installation problem, please raise a ticket on our support portal
https://support.idalko.com/servicedesk/customer/portal/8

With a reference to the salesforce case you created.

Thanks

Jan 06, 2023 - 08:26 CET
Update - Issue identified and root cause known.
Jan 04, 2023 - 08:46 CET
Identified - Reported problems with installation of Exalate for Salesforce bridge. The problem has been identified as an infrastructure issue on Salesforce side. The root cause has been located, we expect Salesforce to take action.
We will inform when the solution is ready by updating the Status Page and via support tickets.
Thank you for your patience and understanding.

Jan 04, 2023 - 08:46 CET

About This Site

Welcome to exalate's status page

Zendesk Operational
Exalate Console ? Operational
Exalate Cloud Operational
90 days ago
99.97 % uptime
Today
connect.exalate.net (mapper) ? Operational
Hosting platform ? Operational
connect.exalate.cloud ? Operational
90 days ago
99.97 % uptime
Today
Jira Cloud Operational
90 days ago
99.97 % uptime
Today
Synchronisation node Operational
90 days ago
99.97 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
99.88 % uptime
Today
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90 days ago
99.72 % uptime
Today
Exalate Documentation Operational
90 days ago
99.72 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
99.99 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
99.99 % uptime
Today
Pivot Documentation Operational
90 days ago
99.99 % uptime
Today
Idalko Support ? Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Exalate for Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Service Now Operational
90 days ago
100.0 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
GitHub Operational
90 days ago
100.0 % uptime
Today
Exalate for GitHub Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
98.14 % uptime
Today
Exalate for SalesForce ? Operational
90 days ago
98.14 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 CET
Scheduled - We are upgrading our clusters.
Individual nodes will go offline for a few minutes at a time while the process is running.
As an inevitable consequence of the cluster upgrade the IP addresses of the nodes will change.

Mar 21, 01:21 CET
Mar 21, 2023
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Completed - The scheduled maintenance has been completed.
Mar 9, 10:58 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 10:53 CET
Scheduled - Upgrading profile for jcloudnode-nsbd-tjtz-qrtb-unnm.exalate.cloud
Mar 9, 10:52 CET
Mar 8, 2023

No incidents reported.