Installation Flow Failure - Can't see Exalate interface, get error notifications "Could not authenticate to this Jira Cloud ..."
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Monitoring - This needs to be fixed on the Atlassian side, in the mean while - when encountering the problem - please raise an issue in our support portal
https://support.idalko.com/servicedesk/customer/portal/8
Apr 6, 09:46 CEST
https://support.idalko.com/servicedesk/customer/portal/8
Apr 6, 09:46 CEST
Identified - The problem is identified, however, only a work-around may be applied, since there's no automated way of triggering a re-installation.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."
Mar 21, 15:19 CET
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."
Mar 21, 15:19 CET
Investigating - We can see a number of instancing experienced a problem in the installation process, and were unable to update their security credentials.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."
Mar 21, 15:18 CET
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."
Mar 21, 15:18 CET
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