Monitoring - This needs to be fixed on the Atlassian side, in the mean while - when encountering the problem - please raise an issue in our support portal https://support.idalko.com/servicedesk/customer/portal/8
Apr 6, 09:46 CEST
Identified - The problem is identified, however, only a work-around may be applied, since there's no automated way of triggering a re-installation. Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms: * can't access Exalate interface in Jira Cloud * receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."
Mar 21, 15:19 CET
Investigating - We can see a number of instancing experienced a problem in the installation process, and were unable to update their security credentials. Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms: * can't access Exalate interface in Jira Cloud * receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."
Mar 21, 15:18 CET