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All Systems Operational
About This Site
Welcome to exalate's status page
Uptime over the past 90 days. View historical uptime.
Zendesk
Operational
90 days ago
99.32
% uptime
Today
Exalate Console
?
Operational
90 days ago
99.32
% uptime
Today
Exalate Cloud
Operational
90 days ago
98.78
% uptime
Today
connect.exalate.net (mapper)
?
Operational
Hosting platform
?
Operational
connect.exalate.cloud
?
Operational
90 days ago
98.78
% uptime
Today
Jira Cloud
Operational
90 days ago
99.27
% uptime
Today
Synchronisation node
Operational
90 days ago
99.27
% uptime
Today
Table Grid Next Generation
Operational
90 days ago
100.0
% uptime
Today
Table Grid Cloud - Server
Operational
90 days ago
100.0
% uptime
Today
Documentation
Operational
90 days ago
100.0
% uptime
Today
Documentation Host
?
Operational
90 days ago
100.0
% uptime
Today
Exalate Documentation
Operational
90 days ago
100.0
% uptime
Today
Table Grid Next Generation - Documentation
Operational
90 days ago
100.0
% uptime
Today
Table Grid Editor Documentation
Operational
90 days ago
100.0
% uptime
Today
Pivot Documentation
Operational
90 days ago
100.0
% uptime
Today
Idalko Support
?
Operational
90 days ago
100.0
% uptime
Today
Azure DevOps
Operational
90 days ago
99.09
% uptime
Today
Exalate for Azure DevOps
Operational
90 days ago
99.09
% uptime
Today
Service Now
Operational
90 days ago
99.32
% uptime
Today
Exalate for ServiceNow in Exalate Cloud
Operational
90 days ago
99.32
% uptime
Today
GitHub
Operational
90 days ago
98.34
% uptime
Today
Exalate for GitHub
Operational
90 days ago
98.34
% uptime
Today
Salesforce
Operational
90 days ago
99.32
% uptime
Today
Exalate for SalesForce
?
Operational
90 days ago
99.32
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Dec 11, 2023
No incidents reported today.
Dec 10, 2023
No incidents reported.
Dec 9, 2023
No incidents reported.
Dec 8, 2023
Completed -
The scheduled maintenance has been completed.
Dec 8, 18:01 CET
Dec 8, 18:01 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 12:00 CET
Dec 8, 12:00 CET
Scheduled -
We will be migrating Exalate nodes to the new infrastructure in batches. This migration is scheduled for the 8th of December and will take place between 12:00pm CET and 6pm CET. Your Exalate node may experience a brief downtime lasting between 5 to 15 minutes. We understand the importance of uninterrupted service and are working diligently to keep this disruption to a minimum. More maintenance windows will be planned in the near future. We will provide updates throughout the process and notify you once the migration is successfully completed.
Dec 8, 11:45 CET
Dec 8, 11:45 CET
Dec 7, 2023
Completed -
The scheduled maintenance has been completed.
Dec 7, 20:00 CET
Dec 7, 20:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 13:00 CET
Dec 7, 13:00 CET
Scheduled -
We will be migrating Exalate nodes to the new infrastructure in batches.This migration is scheduled for the 7th of December and will take place between 13:00pm CET and 6pm CET. Your Exalate node may experience a brief downtime lasting between 5 to 15 minutes. We understand the importance of uninterrupted service and are working diligently to keep this disruption to a minimum. More maintenance windows will be planned in the near future. We will provide updates throughout the process and notify you once the migration is successfully completed.
Dec 7, 11:22 CET
Dec 7, 11:22 CET
Resolved -
This incident has been resolved.
Exalate version 5.7.4 containing the fix has been deployed on all customer instances.
Dec 7, 10:00 CET
Exalate version 5.7.4 containing the fix has been deployed on all customer instances.
Dec 7, 10:00 CET
Update -
Dear customers,
We have successfully upgraded GitHub and Zendesk to the latest version, 5.7.4. Additionally, Jira nodes have also been updated to ensure compatibility.
Tomorrow, we will proceed with upgrading the rest of the connectors. This update is crucial to maintaining seamless connections, as both sides need to be on the latest version for optimal performance.
We appreciate your understanding and cooperation during this upgrade process. If you experience any issues, please don’t hesitate to reach out to our support team.
Thank you for your continued trust in our services.
The Exalate team
Dec 5, 22:03 CET
We have successfully upgraded GitHub and Zendesk to the latest version, 5.7.4. Additionally, Jira nodes have also been updated to ensure compatibility.
Tomorrow, we will proceed with upgrading the rest of the connectors. This update is crucial to maintaining seamless connections, as both sides need to be on the latest version for optimal performance.
We appreciate your understanding and cooperation during this upgrade process. If you experience any issues, please don’t hesitate to reach out to our support team.
Thank you for your continued trust in our services.
The Exalate team
Dec 5, 22:03 CET
Update -
We are pleased to inform you that the resource overallocation issue has been successfully resolved.
However, please be advised that some users may experience slowness in the processing of sync. Our dedicated team is actively investigating this matter to ensure a swift resolution.
We appreciate your patience and understanding as we work towards restoring normal processing speeds.
Nov 30, 17:03 CET
However, please be advised that some users may experience slowness in the processing of sync. Our dedicated team is actively investigating this matter to ensure a swift resolution.
We appreciate your patience and understanding as we work towards restoring normal processing speeds.
Nov 30, 17:03 CET
Update -
We would like to extend our sincere apologies for any inconvenience caused by the recent service interruption experienced by some of our users.
Outage Information:
Our team has been actively working on resolving the issue that impacted a number of our customers. This issue led to the service interruption you may have experienced.
Issue Resolution in Version 5.7.3:
A solution has been implemented in our latest release, Exalate Version 5.7.3. This update not only addresses the resource overallocation issue but also includes key improvements to ensure the smooth and reliable functioning of our service.
Next Steps:
No Action is required from your end as the update has been deployed automatically, the consequences of the issue still can impact performance of the application which we are addressing as required.
Your Patience is Appreciated:
We understand the inconvenience this delay may have caused and appreciate your patience.
We can assure you that nodes are actively being monitored to ensure uninterrupted transaction flow.
Thank you for your understanding, and we will keep you updated on the progress.
If you have any further questions or concerns, please don’t hesitate to reach out to our support and customer success teams.
Nov 29, 19:03 CET
Outage Information:
Our team has been actively working on resolving the issue that impacted a number of our customers. This issue led to the service interruption you may have experienced.
Issue Resolution in Version 5.7.3:
A solution has been implemented in our latest release, Exalate Version 5.7.3. This update not only addresses the resource overallocation issue but also includes key improvements to ensure the smooth and reliable functioning of our service.
Next Steps:
No Action is required from your end as the update has been deployed automatically, the consequences of the issue still can impact performance of the application which we are addressing as required.
Your Patience is Appreciated:
We understand the inconvenience this delay may have caused and appreciate your patience.
We can assure you that nodes are actively being monitored to ensure uninterrupted transaction flow.
Thank you for your understanding, and we will keep you updated on the progress.
If you have any further questions or concerns, please don’t hesitate to reach out to our support and customer success teams.
Nov 29, 19:03 CET
Monitoring -
We are currently experiencing an incident affecting a limited number of nodes in our system. The issue revolves around the Resource overallocation, resulting in downtime for the affected nodes.
Current Situation:
Affected Nodes: Approximately 5% of nodes are currently experiencing downtime.
Recovery Attempts: Our team has been actively working on resolving the issue and has implemented various recovery measures.
Actions Taken:
Hot Fixes Released: We have deployed hotfixes on multiple platforms to address the Resource overallocation. The fixes have been applied to ServiceNow, Azure DevOps, Zendesk, Salesforce, and Jira Cloud (ongoing).
Impact on Users: While the upgrades are in progress, customers may notice a temporary slowness in the processing of their sync.
Ongoing Work:
Node Restoration: Despite our efforts, 5% of nodes are still affected and remain offline. We are diligently working to bring these nodes back online.
Sync Processing Investigation: Once all nodes are operational, we will conduct a thorough investigation into the processing of synchronization to ensure optimal performance.
Github Hot Fix: A hotfix for Github is currently under testing. We aim to release it as soon as it passes the necessary testing procedures.
We appreciate your patience and understanding during this time.
Nov 28, 18:59 CET
Current Situation:
Affected Nodes: Approximately 5% of nodes are currently experiencing downtime.
Recovery Attempts: Our team has been actively working on resolving the issue and has implemented various recovery measures.
Actions Taken:
Hot Fixes Released: We have deployed hotfixes on multiple platforms to address the Resource overallocation. The fixes have been applied to ServiceNow, Azure DevOps, Zendesk, Salesforce, and Jira Cloud (ongoing).
Impact on Users: While the upgrades are in progress, customers may notice a temporary slowness in the processing of their sync.
Ongoing Work:
Node Restoration: Despite our efforts, 5% of nodes are still affected and remain offline. We are diligently working to bring these nodes back online.
Sync Processing Investigation: Once all nodes are operational, we will conduct a thorough investigation into the processing of synchronization to ensure optimal performance.
Github Hot Fix: A hotfix for Github is currently under testing. We aim to release it as soon as it passes the necessary testing procedures.
We appreciate your patience and understanding during this time.
Nov 28, 18:59 CET
Dec 6, 2023
Completed -
The scheduled maintenance has been completed.
Dec 6, 20:30 CET
Dec 6, 20:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:30 CET
Dec 6, 18:30 CET
Scheduled -
Release 5.7.4 contains fix for an issue with duplication of comments.
We apologise for a short notice and any inconvenience caused. Please expect a downtime of approximately 1-3 minutes.
Dec 6, 18:26 CET
We apologise for a short notice and any inconvenience caused. Please expect a downtime of approximately 1-3 minutes.
Dec 6, 18:26 CET
Completed -
The scheduled maintenance has been completed.
Dec 6, 17:00 CET
Dec 6, 17:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:00 CET
Dec 6, 10:00 CET
Scheduled -
Release 5.7.4 contains fix for an issue with duplication of comments.
We apologise for a short notice and any inconvenience caused.
Dec 5, 23:34 CET
We apologise for a short notice and any inconvenience caused.
Dec 5, 23:34 CET
Dec 5, 2023
Completed -
The scheduled maintenance has been completed.
Dec 5, 23:00 CET
Dec 5, 23:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:02 CET
Dec 5, 10:02 CET
Scheduled -
Release 5.7.4 contains fix for an issue with duplication of comments.
We apologise for a short notice and any inconvenience caused.
Dec 4, 20:01 CET
We apologise for a short notice and any inconvenience caused.
Dec 4, 20:01 CET
Completed -
The scheduled maintenance has been completed.
Dec 5, 00:00 CET
Dec 5, 00:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 CET
Dec 4, 21:00 CET
Scheduled -
Release 5.7.4 contains fix for an issue with duplication of comments.
We apologise for a short notice and any inconvenience caused.
Dec 4, 19:57 CET
We apologise for a short notice and any inconvenience caused.
Dec 4, 19:57 CET
Dec 4, 2023
Completed -
The scheduled maintenance has been completed.
Dec 4, 18:02 CET
Dec 4, 18:02 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:00 CET
Dec 4, 12:00 CET
Scheduled -
We will be migrating Exalate nodes to the new infrastructure in batches.This migration is scheduled for the 4th of December and will take place between 12:00pm CET and 6pm CET. Your Exalate node may experience a brief downtime lasting between 5 to 15 minutes. We understand the importance of uninterrupted service and are working diligently to keep this disruption to a minimum. More maintenance windows will be planned in the near future. We will provide updates throughout the process and notify you once the migration is successfully completed.
Dec 4, 10:56 CET
Dec 4, 10:56 CET
Dec 3, 2023
No incidents reported.
Dec 2, 2023
No incidents reported.
Dec 1, 2023
No incidents reported.
Nov 30, 2023
Nov 29, 2023
Nov 28, 2023
Completed -
The scheduled maintenance has been completed.
Nov 28, 22:30 CET
Nov 28, 22:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 15:30 CET
Nov 28, 15:30 CET
Scheduled -
Release 5.7.3 contains fix for an issue where a limited number of nodes were experiencing Java Heap Space errors, leading to node downtime.
We apologise for a short notice and any inconvenience caused.
Nov 28, 13:55 CET
We apologise for a short notice and any inconvenience caused.
Nov 28, 13:55 CET
Resolved -
This incident has been resolved.
Nov 28, 17:37 CET
Nov 28, 17:37 CET
Update -
Deployment Status Update: Exalate for JCloud 5.7.2
The deployment of Exalate for JCloud 5.7.2 has been successfully completed. However, certain nodes are currently experiencing downtime as our team conducts essential duplicate trace clean-up. We are actively working to restore full functionality and appreciate your patience.
Additionally, during this process, we have identified additional risks. To address these, a release (5.7.3) is planned and it is being tested, with the first deployment targeted for Jira connectors. We will keep you updated on our progress.
Nov 27, 10:22 CET
The deployment of Exalate for JCloud 5.7.2 has been successfully completed. However, certain nodes are currently experiencing downtime as our team conducts essential duplicate trace clean-up. We are actively working to restore full functionality and appreciate your patience.
Additionally, during this process, we have identified additional risks. To address these, a release (5.7.3) is planned and it is being tested, with the first deployment targeted for Jira connectors. We will keep you updated on our progress.
Nov 27, 10:22 CET
Update -
The fix is on validation stage and will start deploying on the nodes shortly.
Your node will be updated during the day.
We are committed to keeping you informed about the progress with developments. Stay tuned for the resolution.
Nov 24, 07:46 CET
Your node will be updated during the day.
We are committed to keeping you informed about the progress with developments. Stay tuned for the resolution.
Nov 24, 07:46 CET
Update -
We are currently working on a build, that encompasses the filtering of duplicates in sync events/requests and twin traces, along with the removal of duplicates during the upgrade. The build is currently undergoing internal testing for all cloud nodes.
Nov 23, 15:11 CET
Nov 23, 15:11 CET
Update -
The scheduled hotfix deployment for Zendesk and Github connectors has been postponed until further notice due to a database instability issue.
We will keep you updated on any developments.
Thank you for your comprehension.
Nov 22, 18:03 CET
We will keep you updated on any developments.
Thank you for your comprehension.
Nov 22, 18:03 CET
Update -
Scheduled Hotfix: Zendesk & Github Connectors
The hotfix for Zendesk and Github connectors is scheduled for 17:00 pm CET. We appreciate your understanding and patience as we work swiftly to enhance system stability.
Nov 22, 14:24 CET
The hotfix for Zendesk and Github connectors is scheduled for 17:00 pm CET. We appreciate your understanding and patience as we work swiftly to enhance system stability.
Nov 22, 14:24 CET
Monitoring -
Hotfix release completed for Jira Cloud based nodes. Other nodes will follow shortly.
Nov 22, 08:00 CET
Nov 22, 08:00 CET
Update -
Hotfix release started for Jira Cloud based nodes, ETA 6-8 hours from now. Other nodes will follow suit afterwards.
Nov 21, 22:33 CET
Nov 21, 22:33 CET
Update -
The deployment of the hotfix for the Java Heap error is expected to happen tonight at 22:00 CET for Jira cloud based nodes, other nodes will follow suit afterwards.
Expect more updates shortly.
Nov 21, 21:09 CET
Expect more updates shortly.
Nov 21, 21:09 CET
Update -
Service Status Update:
A fix version is on validation stage and we expect a hotfix to address the Java Heap Space error release anytime now.
No action is required from your end, we will keep you updated as soon as this is deployed.
We apologize for any inconvenience caused and appreciate your patience.
Nov 21, 15:52 CET
A fix version is on validation stage and we expect a hotfix to address the Java Heap Space error release anytime now.
No action is required from your end, we will keep you updated as soon as this is deployed.
We apologize for any inconvenience caused and appreciate your patience.
Nov 21, 15:52 CET
Identified -
We’ve detected an issue where a limited number of nodes are experiencing Java Heap Space errors, leading to node downtime. Despite various recovery attempts, some nodes remain affected.
Impact on Service
This issue mainly impacts nodes running version 5.7. Not all nodes are affected, but those with the issue may experience downtime.
Current Actions
Our engineering team is actively developing and testing a custom solution. We plan to first deploy this fix on a selected number of nodes to ensure stability.
Updates and Communication
We are committed to keeping you informed about the progress with developments. Stay tuned for further updates.
Nov 21, 12:02 CET
Impact on Service
This issue mainly impacts nodes running version 5.7. Not all nodes are affected, but those with the issue may experience downtime.
Current Actions
Our engineering team is actively developing and testing a custom solution. We plan to first deploy this fix on a selected number of nodes to ensure stability.
Updates and Communication
We are committed to keeping you informed about the progress with developments. Stay tuned for further updates.
Nov 21, 12:02 CET
Resolved -
This incident has been resolved.
Nov 28, 17:37 CET
Nov 28, 17:37 CET
Update -
The fix has been applied and our Engineering and Cloud teams are monitoring the results. There are still a number of nodes where additional actions need to be taken from our side. We will keep you updated on any new developments.
Nov 24, 10:19 CET
Nov 24, 10:19 CET
Monitoring -
A strategy has been formulated to address the repercussions of the database instability. Validation of this approach will be conducted throughout the morning, with node recovery scheduled for later today.
Nov 23, 10:09 CET
Nov 23, 10:09 CET
Identified -
Current Status: Partial Service Disruption
Issue Description:
-Database services on Exalate cloud got into resourcing constraints as a spike in usage resulted in instabilities leading to a partial service disruption.
Actions Taken:
-Our team is actively investigating the root cause of the issue.
-Immediate steps are being taken to mitigate the impact on possible affected nodes.
Ongoing Mitigation:
-We are working to extend the resources of the Exalate Cloud to alleviate the usage constraint.
-Continuous monitoring is in place to ensure the stability of the affected nodes.
We understand the inconvenience this may cause and appreciate your patience as we work to resolve the issue promptly. Further updates will be provided as we make progress towards a complete resolution. Thank you for your understanding
Nov 22, 16:38 CET
Issue Description:
-Database services on Exalate cloud got into resourcing constraints as a spike in usage resulted in instabilities leading to a partial service disruption.
Actions Taken:
-Our team is actively investigating the root cause of the issue.
-Immediate steps are being taken to mitigate the impact on possible affected nodes.
Ongoing Mitigation:
-We are working to extend the resources of the Exalate Cloud to alleviate the usage constraint.
-Continuous monitoring is in place to ensure the stability of the affected nodes.
We understand the inconvenience this may cause and appreciate your patience as we work to resolve the issue promptly. Further updates will be provided as we make progress towards a complete resolution. Thank you for your understanding
Nov 22, 16:38 CET
Completed -
The scheduled maintenance has been completed.
Nov 28, 13:32 CET
Nov 28, 13:32 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:31 CET
Nov 28, 09:31 CET
Scheduled -
Release 5.7.3 contains fix for an issue where a limited number of nodes were experiencing Java Heap Space errors, leading to node downtime.
We apologise for a short notice and any inconvenience caused.
Nov 27, 22:32 CET
We apologise for a short notice and any inconvenience caused.
Nov 27, 22:32 CET
Nov 27, 2023
Completed -
The scheduled maintenance has been completed.
Nov 27, 22:15 CET
Nov 27, 22:15 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 17:17 CET
Nov 27, 17:17 CET
Scheduled -
Release 5.7.3 contains fix for an issue where a limited number of nodes were experiencing Java Heap Space errors, leading to node downtime.
We apologise for a short notice and any inconvenience caused.
Nov 27, 16:10 CET
We apologise for a short notice and any inconvenience caused.
Nov 27, 16:10 CET