Monitoring - The fix is currently under testing.
Dec 08, 2022 - 12:50 CET
Identified - The issue has been identified, the fix is developed and is going through code review.
Dec 07, 2022 - 17:18 CET
Investigating - A number of Salesforce nodes are offline due to update error.
The development team is working on a permanent fix.
If you experience outage, please contact Exalate Support.

Dec 07, 2022 - 11:51 CET

About This Site

Welcome to exalate's status page

Zendesk Operational
Exalate Console ? Operational
Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
connect.exalate.net (mapper) ? Operational
Hosting platform ? Operational
connect.exalate.cloud ? Operational
90 days ago
100.0 % uptime
Today
Jira Cloud Operational
90 days ago
100.0 % uptime
Today
Synchronisation node Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Documentation Host ? Operational
90 days ago
100.0 % uptime
Today
Exalate Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
100.0 % uptime
Today
Pivot Documentation Operational
90 days ago
100.0 % uptime
Today
Idalko Support ? Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Exalate for Azure DevOps Operational
90 days ago
100.0 % uptime
Today
Service Now Operational
90 days ago
100.0 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
GitHub Operational
90 days ago
100.0 % uptime
Today
Exalate for GitHub Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.31 % uptime
Today
Exalate for SalesForce ? Operational
90 days ago
99.31 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022
Completed - The scheduled maintenance has been completed.
Dec 9, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 19:00 CET
Scheduled - We will be upgrading Exalate for Salesforce containing multiple bug fixes and improvements.
Dec 9, 15:54 CET
Completed - The scheduled maintenance has been completed.
Dec 9, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 18:00 CET
Scheduled - We will be upgrading Exalate for GitHub containing improvements and bug fixes.
Dec 9, 15:45 CET
Completed - The scheduled maintenance has been completed.
Dec 9, 17:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 16:30 CET
Scheduled - We will be upgrading Exalate for Service Now containing improvements and bug fixes.
Dec 9, 10:39 CET
Completed - The scheduled maintenance has been completed.
Dec 9, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 14:30 CET
Scheduled - We will be upgrading Exalate for Azure DevOps containing multiple bug fixes and improvements.
Dec 9, 09:48 CET
Completed - The scheduled maintenance has been completed.
Dec 9, 14:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 13:30 CET
Scheduled - We will be upgrading Exalate for Salesforce containing multiple bug fixes and improvements.
Dec 9, 09:45 CET
Dec 8, 2022

Unresolved incident: Salesforce can not be installed on several nodes.

Dec 7, 2022
Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 15:01 CET
Scheduled - We will be upgrading Exalate for Jira Cloud containing bug fixes and improvements.
Dec 7, 10:42 CET
Resolved - The update with fix has been deployed to all cloud nodes.
Dec 7, 17:19 CET
Update - The permanent fix solution passed the QA tests and is going to be released in Exalate v5.4.8.
The deployment of the new version on the customers' environments will start on Tuesday December 6 and end on Wednesday December 7 CET end of day. During the deployment time all nodes will be operational. It is expected that the node will restart and the sync will interrupt for about 1 minute. After the restart the sync will resume from the point it stopped. No actions required from the customers side.

Dec 6, 17:28 CET
Update - Workaround has been applied. Permanent solution under testing.
Dec 6, 10:13 CET
Monitoring - The fix is implemented and currently under testing
Dec 2, 15:52 CET
Identified - The issue has been identified, workarounds provided to the customers upon Support request.
The permanent solution is under development.

Dec 2, 11:27 CET
Investigating - Customers are reporting problems with Access Token, such as 401 errors and update Token in general settings.
Nov 30, 08:48 CET
Completed - The scheduled maintenance has been completed.
Dec 7, 15:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 14:01 CET
Scheduled - We will be upgrading Exalate for Service Now containing improvements and bug fixes.
Dec 7, 10:40 CET
Completed - The scheduled maintenance has been completed.
Dec 7, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 13:00 CET
Scheduled - We will be upgrading Exalate for Azure DevOps containing multiple bug fixes and improvements.
Dec 7, 10:39 CET
Completed - The scheduled maintenance has been completed.
Dec 7, 11:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 10:30 CET
Scheduled - We will be upgrading Exalate for Zendesk containing bug fixes and improvements.
Dec 6, 21:23 CET
Dec 6, 2022
Completed - The scheduled maintenance has been completed.
Dec 6, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:01 CET
Scheduled - We will be upgrading Exalate for Salesforce containing multiple bug fixes and improvements.
Dec 6, 15:42 CET
Completed - The scheduled maintenance has been completed.
Dec 6, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 19:00 CET
Scheduled - We will be upgrading Exalate for GitHub containing improvements and bug fixes.
Dec 6, 15:03 CET
Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:00 CET
Scheduled - We will be upgrading Exalate for Jira Cloud containing bug fixes and improvements.
Nov 30, 23:21 CET
Nov 30, 2022
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.