Monitoring - This needs to be fixed on the Atlassian side, in the mean while - when encountering the problem - please raise an issue in our support portal
https://support.idalko.com/servicedesk/customer/portal/8

Apr 6, 09:46 CEST
Identified - The problem is identified, however, only a work-around may be applied, since there's no automated way of triggering a re-installation.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."

Mar 21, 15:19 CET
Investigating - We can see a number of instancing experienced a problem in the installation process, and were unable to update their security credentials.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."

Mar 21, 15:18 CET

About This Site

Welcome to exalate's status page

Zendesk Operational
Exalate Console ? Operational
Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
connect.exalate.net (mapper) ? Operational
Hosting platform ? Operational
connect.exalate.cloud ? Operational
90 days ago
100.0 % uptime
Today
Jira Cloud Operational
90 days ago
92.69 % uptime
Today
Synchronisation node Operational
90 days ago
92.69 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Documentation Host ? Operational
90 days ago
100.0 % uptime
Today
Exalate Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
100.0 % uptime
Today
Pivot Documentation Operational
90 days ago
100.0 % uptime
Today
Idalko Support ? Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Operational
90 days ago
95.58 % uptime
Today
Exalate for Azure DevOps Operational
90 days ago
95.58 % uptime
Today
Service Now Operational
90 days ago
95.58 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Operational
90 days ago
95.58 % uptime
Today
GitHub Operational
90 days ago
99.61 % uptime
Today
Exalate for GitHub Operational
90 days ago
99.61 % uptime
Today
Salesforce Operational
90 days ago
95.58 % uptime
Today
Exalate for SalesForce ? Operational
90 days ago
95.58 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 23:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:01 CEST
Scheduled - We will be upgrading Exalate for Azure Devops containing multiple bug fixes and improvements.
May 14, 09:40 CEST
May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 19:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 12, 17:43 CEST
May 11, 2022
Postmortem - Read details
May 12, 09:47 CEST
Completed - The scheduled maintenance has been completed.
May 11, 19:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 11, 14:44 CEST
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 CEST
Scheduled - We will be upgrading Exalate for Github containing improvements and bug fixes.
May 6, 09:18 CEST
May 5, 2022

No incidents reported.

May 4, 2022
Completed - The scheduled maintenance has been completed.
May 4, 14:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 14:00 CEST
Scheduled - We will be upgrading Exalate for Salesforce containing multiple bug fixes and improvements.
May 3, 22:42 CEST