Monitoring - This needs to be fixed on the Atlassian side, in the mean while - when encountering the problem - please raise an issue in our support portal
https://support.idalko.com/servicedesk/customer/portal/8

Apr 6, 09:46 CEST
Identified - The problem is identified, however, only a work-around may be applied, since there's no automated way of triggering a re-installation.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."

Mar 21, 15:19 CET
Investigating - We can see a number of instancing experienced a problem in the installation process, and were unable to update their security credentials.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."

Mar 21, 15:18 CET

About This Site

Welcome to exalate's status page

Zendesk Operational
Exalate Console ? Operational
Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
connect.exalate.net (mapper) ? Operational
Hosting platform ? Operational
connect.exalate.cloud ? Operational
90 days ago
100.0 % uptime
Today
Jira Cloud Operational
90 days ago
97.65 % uptime
Today
Synchronisation node Operational
90 days ago
97.65 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Documentation Host ? Operational
90 days ago
100.0 % uptime
Today
Exalate Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
100.0 % uptime
Today
Pivot Documentation Operational
90 days ago
100.0 % uptime
Today
Idalko Support ? Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Operational
90 days ago
95.58 % uptime
Today
Exalate for Azure DevOps Operational
90 days ago
95.58 % uptime
Today
Service Now Operational
90 days ago
95.58 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Operational
90 days ago
95.58 % uptime
Today
GitHub Operational
90 days ago
99.61 % uptime
Today
Exalate for GitHub Operational
90 days ago
99.61 % uptime
Today
Salesforce Operational
90 days ago
95.58 % uptime
Today
Exalate for SalesForce ? Operational
90 days ago
95.58 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022
Completed - The scheduled maintenance has been completed.
Jul 4, 01:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:01 CEST
Scheduled - We are upgrading our cluster. Individual nodes will go offline for a few minutes at a time while the process is running.
Jul 3, 20:43 CEST
Jul 3, 2022
Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:00 CEST
Scheduled - We will be upgrading Exalate for GitHub containing improvements and bug fixes.
Jun 29, 16:10 CEST
Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 00:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 CEST
Scheduled - We are upgrading our cluster. Individual nodes will go offline for a few minutes at a time while the process is running.
Jun 24, 14:27 CEST
Jun 25, 2022
Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.