All Systems Operational

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Welcome to exalate's status page

Uptime over the past 90 days. View historical uptime.
Zendesk Operational
90 days ago
99.61 % uptime
Today
Exalate Console ? Operational
90 days ago
99.61 % uptime
Today
Exalate Cloud Operational
90 days ago
100.0 % uptime
Today
connect.exalate.net (mapper) ? Operational
Hosting platform ? Operational
connect.exalate.cloud ? Operational
90 days ago
100.0 % uptime
Today
Jira Cloud Operational
90 days ago
99.61 % uptime
Today
Synchronisation node Operational
90 days ago
99.61 % uptime
Today
Table Grid Next Generation Operational
90 days ago
100.0 % uptime
Today
Table Grid Cloud - Server Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Documentation Host ? Operational
90 days ago
100.0 % uptime
Today
Exalate Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Next Generation - Documentation Operational
90 days ago
100.0 % uptime
Today
Table Grid Editor Documentation Operational
90 days ago
100.0 % uptime
Today
Pivot Documentation Operational
90 days ago
100.0 % uptime
Today
Exalate Support ? Operational
90 days ago
100.0 % uptime
Today
Azure DevOps Operational
90 days ago
99.61 % uptime
Today
Exalate for Azure DevOps Operational
90 days ago
99.61 % uptime
Today
Service Now Operational
90 days ago
99.61 % uptime
Today
Exalate for ServiceNow in Exalate Cloud Operational
90 days ago
99.61 % uptime
Today
GitHub Operational
90 days ago
99.61 % uptime
Today
Exalate for GitHub Operational
90 days ago
99.61 % uptime
Today
Salesforce Operational
90 days ago
99.61 % uptime
Today
Exalate for SalesForce ? Operational
90 days ago
99.61 % uptime
Today
Exalate.com website ? Operational
90 days ago
100.0 % uptime
Today
Exalate for Freshdesk in Exalate Cloud Operational
90 days ago
99.61 % uptime
Today
Freshdesk Operational
90 days ago
99.61 % uptime
Today
Exalate for Freshservice in Exalate Cloud Operational
90 days ago
99.61 % uptime
Today
Freshservice Operational
90 days ago
99.61 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance – Exalate Cloud Production Nov 10, 2025 10:00-12:00 CET

We will be performing scheduled maintenance on the Exalate Cloud Production environment on Monday 10th of November at 10:00 AM CET.

This maintenance is part of an infrastructure upgrade to improve performance and reliability.

🕒 Maintenance window: Approximately 2 hours
⚙️ Impact: During this period, you may experience temporary service interruptions or brief unavailability of the Exalate Cloud Production environment.

We appreciate your patience and understanding.
Updates will be provided here as the maintenance progresses.

— The Exalate Infrastructure Team
Posted on Nov 07, 2025 - 18:09 CET

Planned Maintenance November 15 Nov 15, 2025 20:00-20:05 CET

Our cloud provider (Google Cloud) is performing routine maintenance on shared database infrastructure on Saturday, November 15 at 8:00 PM CET (7:00 PM UTC). We expect minimal to no impact (~60 seconds).
Thank you for your patience.
Posted on Nov 03, 2025 - 16:54 CET
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Jira Cloud: Script Configuration Update Available
Resolved - This incident has been resolved.
Nov 5, 15:17 CET
Monitoring - We've released a configuration update for Jira Cloud connections running version 5.28.5.

Who is affected:
Customers using external script repositories in their Jira Cloud connections may experience script-related errors after upgrading to 5.28.5.

Resolution:
If you're experiencing issues with your scripts, please contact our support team at support@exalate.com - we'll assist you with a quick configuration update.

Status: We're actively monitoring and reaching out to affected customers.
Oct 3, 11:43 CEST
Upgrade of Exalate for Jira Cloud to 5.29.0 version
Completed - The scheduled maintenance has been completed.
Nov 5, 15:16 CET
Verifying - Verification is currently underway for the maintenance items.
Nov 5, 13:49 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:00 CET
Scheduled - This upgrade for Jira Cloud includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/jira-cloud-version-5290

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CET and 6 PM CET. During this time, updates will be applied to all customer nodes using the Jira Cloud.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Nov 4, 16:10 CET
Nov 4, 2025
Upgrade of Exalate for ServiceNow and Salesforce to 5.29.0 version
Completed - The scheduled maintenance has been completed.
Nov 4, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 10:00 CET
Scheduled - This upgrade for ServiceNow and Salesforce includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/servicenow-version-5290
- https://docs.exalate.com/docs/salesforce-version-5290

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CET and 2 PM CET. During this time, updates will be applied to all customer nodes using the ServiceNow and Salesforce.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Nov 3, 17:50 CET
Nov 3, 2025
Upgrade of Exalate for Azure DevOps, Zendesk and Github to 5.29.0 version
Completed - The scheduled maintenance has been completed.
Nov 3, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 CET
Scheduled - This upgrade for Azure DevOps, Zendesk and Github includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/azure-devops-version-5290
- https://docs.exalate.com/docs/zendesk-version-5290
- https://docs.exalate.com/docs/github-version-5290

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CET and 4 PM CET. During this time, updates will be applied to all customer nodes using the Azure DevOps, Zendesk and Github.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Nov 2, 20:17 CET
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Upgrade of Exalate for Freshdesk and Freshservice to 5.29.0 version
Completed - The scheduled maintenance has been completed.
Oct 29, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 CET
Scheduled - This upgrade for Freshdesk and Freshservice includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/freshdesk-version-5291
- https://docs.exalate.com/docs/freshservice-version-5291

- Maintenance Window: The maintenance is scheduled to take place between 12 PM CET and 2 PM CET. During this time, updates will be applied to all customer nodes using the Freshdesk and Freshservice.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Oct 28, 20:27 CET
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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