Upgrade of Exalate for JiraCloud, Freshdesk, Freshservice to 5.30.0 version

Scheduled Maintenance Report for Exalate

Completed

The scheduled maintenance has been completed.

Posted Dec 17, 2025 - 18:00 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 17, 2025 - 10:00 CET

Scheduled

This upgrade for JiraCloud, Freshdesk, Freshservice includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://community.exalate.com/t/jira-cloud-version-5-30-0/7594
- https://community.exalate.com/t/freshdesk-version-5-30-1/7593
- https://community.exalate.com/t/freshservice-version-5-30-0/7592

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CET and 6 PM CET. During this time, updates will be applied to all customer nodes using the JiraCloud, Freshdesk, Freshservice.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Posted Dec 16, 2025 - 17:55 CET

This scheduled maintenance affected: Jira Cloud (Synchronisation node), Exalate for Freshdesk in Exalate Cloud (Freshdesk), and Exalate for Freshservice in Exalate Cloud (Freshservice).