Upgrade of Exalate for Freshservice, ServiceNow, Freshdesk to 5.31.0 version

Scheduled Maintenance Report for Exalate

Completed

The scheduled maintenance has been completed.

Posted Jan 28, 2026 - 15:00 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 28, 2026 - 10:00 CET

Scheduled

This upgrade for Freshservice, ServiceNow, Freshdesk includes important bug fixes and improvements.

For detailed information, please refer to the release notes:
- https://community.exalate.com/t/servicenow-version-5-31-0/7683;
- https://community.exalate.com/t/freshservice-version-5-31-0/7682;
- https://community.exalate.com/t/freshdesk-version-5-31-0/7681.

- Maintenance Window: The maintenance is scheduled to take place between 10:00 CET and 15:00 CET. During this time, updates will be applied to all customer nodes using Freshservice, ServiceNow, Freshdesk .
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Posted Jan 27, 2026 - 17:43 CET

This scheduled maintenance affected: Service Now (Exalate for ServiceNow in Exalate Cloud), Exalate for Freshdesk in Exalate Cloud (Freshdesk), and Exalate for Freshservice in Exalate Cloud (Freshservice).