Upgrade of Exalate for Freshdesk and Freshservice to 5.27.0 version

Scheduled Maintenance Report for Exalate

Completed

The scheduled maintenance has been completed.
Posted Jul 29, 2025 - 13:00 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 29, 2025 - 10:00 CEST

Scheduled

This upgrade for Freshdesk and Freshservice includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://docs.exalate.com/docs/freshdesk-version-5270
- https://docs.exalate.com/docs/freshservice-version-5270

- Maintenance Window: The maintenance is scheduled to take place between 10 AM CEST and 1 PM CEST. During this time, updates will be applied to all customer nodes using the Freshdesk and Freshservice.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.
Posted Jul 28, 2025 - 16:33 CEST
This scheduled maintenance affected: Exalate for Freshdesk in Exalate Cloud (Freshdesk) and Exalate for Freshservice in Exalate Cloud (Freshservice).
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