Upgrade of Exalate for Freshservice, Freshdesk, GitHub and Zendesk to 5.31.1 version

Scheduled Maintenance Report for Exalate

Completed

The scheduled maintenance has been completed.

Posted Feb 02, 2026 - 15:00 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 02, 2026 - 10:00 CET

Scheduled

This upgrade for Freshservice, Freshdesk, GitHub and Zendesk includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

Freshservice - https://community.exalate.com/t/freshservice-version-5-31-1/7688;
Freshdesk - https://community.exalate.com/t/freshdesk-version-5-31-1/7689;
GitHub - https://community.exalate.com/t/github-version-5-31-1/7691;
Zendesk - https://community.exalate.com/t/zendesk-version-5-31-1/7690

- Maintenance Window: The maintenance is scheduled to take place between 10:00 CET and 15:00 CET. During this time, updates will be applied to all customer nodes using Freshservice, Freshdesk, GitHub and Zendesk.
- Service Impact for your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Posted Feb 01, 2026 - 22:40 CET

This scheduled maintenance affected: Zendesk (Exalate Console), GitHub (Exalate for GitHub), Exalate for Freshdesk in Exalate Cloud (Freshdesk), and Exalate for Freshservice in Exalate Cloud (Freshservice).