GitHub Installation issue
Incident Report for Exalate
This incident has been resolved.
The Root Cause will be communicated later.
Posted Feb 28, 2024 - 09:21 CET
The Github Marketplace team has fixed the installation for all the apps. We're observing if there are any further issues.
Posted Feb 28, 2024 - 09:20 CET
Posted On: 27/02/2024

Severity: Under Investigation

Dear Customers,

We have identified an issue impacting the installation of Exalate for GitHub, which is currently preventing successful setup via the GitHub Marketplace. Our team is actively investigating this matter as it appears to be linked with processes within the GitHub Marketplace itself.

What We Know:

Incident Discovery Date: 27/02/2024
Issue Description: Installation failures for Exalate for GitHub through the GitHub Marketplace.
Current Status: Our technical team is in the midst of diagnosing the root cause and contacting GitHub support to ensure a swift resolution.
Immediate Recommendations:

Patience and Monitoring: We kindly ask for your patience as we work towards resolving this issue. Updates will be provided as more information becomes available.
Alternative Actions: Should you need urgent assistance or an interim solution, please reach out to our support team.
We recognize the critical role Exalate plays in your workflow and are committed to restoring access as quickly as possible. Your understanding and patience during this time are greatly appreciated.

Stay Updated:
For real-time updates and further details, please keep an eye on this space or contact our customer support directly. We're here to help and ensure your experience remains as smooth as possible despite this hiccup.

Your Feedback Matters:
Should you have any concerns, suggestions, or need further assistance, do not hesitate to reach out. Your input is invaluable as we navigate this challenge together.

Thank you for your understanding and cooperation as we work diligently to resolve this issue. We are committed to providing the high-quality service you expect and appreciate your patience and support.

Warm Regards,

The Exalate Team
Posted Feb 27, 2024 - 17:41 CET
This incident affected: GitHub (Exalate for GitHub).