Change_request updates can be missed in the latest version of Exalate for ServiceNow

Incident Report for idalko

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 02, 2022 - 12:08 CEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 02, 2022 - 12:08 CEST

Identified

change_request updates can be missed on entries which have been exalated manually (with the entity sync status) after July 11.
A workaround and fix is being prepared.

Posted Jul 18, 2022 - 21:51 CEST

This incident affects: Service Now (Exalate for ServiceNow in Exalate Cloud).