Exalate Status - Installation Flow Failure - Can't see Exalate interface, get error notifications "Could not authenticate to this Jira Cloud ..."

Installation Flow Failure - Can't see Exalate interface, get error notifications "Could not authenticate to this Jira Cloud ..."

Incident Report for Exalate

Resolved

The number of requests in the queue for reinstallation didn't appear anymore

Posted Jul 09, 2022 - 11:25 CEST

Monitoring

This needs to be fixed on the Atlassian side, in the mean while - when encountering the problem - please raise an issue in our support portal
https://support.idalko.com/servicedesk/customer/portal/8

Posted Apr 06, 2022 - 09:46 CEST

Identified

The problem is identified, however, only a work-around may be applied, since there's no automated way of triggering a re-installation.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."

Posted Mar 21, 2022 - 15:19 CET

Investigating

We can see a number of instancing experienced a problem in the installation process, and were unable to update their security credentials.
Please, contact our support https://support.idalko.com/plugins/servlet/desk/portal/8 if you see the following symptoms:
* can't access Exalate interface in Jira Cloud
* receive error notifications suggesting, that Exalate "Could not authenticate to this Jira Cloud ..."

Posted Mar 21, 2022 - 15:18 CET

This incident affected: Jira Cloud (Synchronisation node).