Some Exalate nodes are unavailable

Incident Report for Exalate

Resolved

We have closely monitored the health of the affected Exalate nodes, and they are all performing as per expectation.
A post-mortem of the incident will be published in due course.
Posted Nov 28, 2025 - 08:08 CET

Monitoring

All nodes are now fully operational.
Any communication error reported in the console should now disappear after hitting "Resolve and retry". If you encounter any further problem please reach out to our support team.
We continue to monitor the cluster closely and investigate to root cause the incident.
Posted Nov 27, 2025 - 23:04 CET

Update

All nodes are now back online and our team is working on stabilizing the services
Posted Nov 27, 2025 - 21:48 CET

Identified

We have detected some instability again and are investigating why some nodes are not reachable again.
Posted Nov 27, 2025 - 17:51 CET

Monitoring

All nodes are back online and we are closely monitoring the cluster health.
Posted Nov 27, 2025 - 16:31 CET

Update

Most nodes are currently running but we are still experiencing intermittent service failures. The full fix is being implemented now.
Posted Nov 27, 2025 - 14:47 CET

Identified

We have identified the problem and are working to restore full service as soon as possible.
Posted Nov 27, 2025 - 13:33 CET

Investigating

We are investigating reports of some Exalate nodes being unavailable. We will be providing an update shortly on the investigation.
Posted Nov 27, 2025 - 12:47 CET
This incident affected: Exalate Cloud (Hosting platform).