Jira Cloud IssueLinks being Removed

Incident Report for Exalate

Update

All nodes have been moved from the affected version and a workaround to remediate the possible effects on issue links is being investigated.
Posted Aug 29, 2025 - 23:04 CEST

Identified

The issue has been identified and we are performing remediation actions.
Posted Aug 29, 2025 - 18:57 CEST

Investigating

We are investigating a problem where IssueLinks are being removed from Jira cloud tickets. Progress and actions will be notified accordingly, if you encountered this problem please reach us on support portal.
Posted Aug 29, 2025 - 18:18 CEST
This incident affects: Jira Cloud (Synchronisation node).
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