Upgrade of Exalate Classic for Salesforce, ServiceNow, Asana, Freshdesk, Freshservice, Jira Cloud Headless to 5.36.0 version

Scheduled Maintenance Report for Exalate

Completed

The scheduled maintenance has been completed.

Posted Jul 22, 2026 - 19:00 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 22, 2026 - 12:00 CEST

Scheduled

This upgrade for Salesforce, ServiceNow, Asana, Freshdesk, Freshservice, Jira Cloud Headless includes important bug fixes and improvements.

For detailed information, please refer to the release notes:

- https://community.exalate.com/t/salesforce-version-5-36-0/8231
- https://community.exalate.com/t/servicenow-version-5-36-0/8230
- https://community.exalate.com/c/release-history/asana/28
- https://community.exalate.com/t/freshservice-version-5-36-1/8233
- https://community.exalate.com/t/freshdesk-version-5-36-1/8234
- Jira Cloud Headless will be covered in scope of New Exalate 4.2 release.

Note: final build number for Asana, Freshdesk and Freshservice will be 5.36.1 (not 5.36.0) due to an internal pipeline rebuild — no functional or scope changes.

- Maintenance Window: The maintenance is scheduled to take place between 12PM CET and 7PM CET. During this time, updates will be applied to all customer nodes using the Salesforce, ServiceNow, Asana, Freshdesk, Freshservice, Jira Cloud Headless connectors.
- Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Posted Jul 21, 2026 - 17:25 CEST

This scheduled maintenance affected: Service Now (Exalate for ServiceNow in Exalate Cloud), Salesforce (Exalate for SalesForce), Exalate for Freshdesk in Exalate Cloud (Freshdesk), and Exalate for Freshservice in Exalate Cloud (Freshservice).