Dear customers We are pleased to confirm that the issue affecting the Exalate Mapper function has been fully resolved. Following the successful system restart and continuous monitoring, we have confirmed that all functionalities are performing optimally without any discrepancies.
We appreciate your patience and understanding throughout this process and are grateful for your continued trust in our services.
Should you need any further assistance or have questions, please feel free to contact our support team.
Warm regards, The Exalate team
Posted Apr 25, 2024 - 00:24 CEST
Monitoring
Dear Exalate customers
We are pleased to inform you that the scheduled restart of our Exalate systems on Jira Cloud has been successfully completed. We appreciate your patience and understanding.
Current Status: Our systems are now fully operational, and all functionalities have been restored. We are actively monitoring the performance to ensure that everything is working as expected and to quickly address any potential issues.
Next Steps: While we are confident in the stability and enhanced performance following the restart, we will continue to monitor the system closely over the next few days. This is part of our commitment to maintaining the highest standards of service reliability and user experience.
No Action Required: At this time, there is no further action required on your part. However, we encourage you to report any unusual behavior or issues you encounter, as your feedback is invaluable in helping us maintain and improve our service.
Thank You: Once again, we thank you for your cooperation and understanding as we continue to enhance our systems. Should you have any questions or require assistance, please feel free to reach out to our support team through the Exalate Support Portal.
Best Regards, The Exalate Team
Posted Apr 24, 2024 - 05:32 CEST
Investigating
Hi In our ongoing efforts to ensure optimal performance and reliability, we are scheduling a restart of our Exalate systems on Jira Cloud. This action is part of our commitment to address and rectify the issues we recently communicated about, specifically related to the Mapper function.
Schedule and Impact: The restart is scheduled to start in a few minutes. We anticipate a brief downtime during which the Exalate service will not be available. We aim to minimize this disruption and expect to restore full functionality promptly.
Why This Is Necessary: This scheduled restart is a crucial step in implementing the fixes needed to enhance the stability and performance of Exalate. It will ensure that all recent updates are fully integrated and functioning as intended.
Action Required: None from your end, the restart of each pod takes in average less than 2 minutes. A brief service pause is expected during said time but all sync events will resume afterwards.
Looking Ahead: We are committed to continuously improving our service and preventing such issues in the future. Additional updates on our progress and any further actions that might be required on your part will be communicated.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Should you have any questions or need further assistance, please do not hesitate to reach out to our support team via the Exalate Support Portal.
Thank you for your patience and trust in us as we enhance our services.
Best Regards, The Exalate Team
Posted Apr 23, 2024 - 21:13 CEST
This incident affected: Jira Cloud (Synchronisation node).